RETURN OF GOODS AND REFUNDS
Back to Help- What if I received a defective product?
- What should I do if I did not receive the ordered goods or the ordered quantity, and this information has not been marked on the delivery note or invoice?
- What should I do if I received goods which I did not order, and they are not alternative products?
- What should I do if I do not like the replaced products received?
- What quality goods cannot be returned?
- How long does it take to get money back for a lower product weight, undelivered or returned goods?
- What proof of purchase is required to return defective goods or goods of poor quality?
- How is the amount payable calculated if the weight of delivered goods is lower or greater than the weight ordered?