Pursuant to provisions of the Civil Code of the Republic of Lithuania and the Retail Trade Rules approved by Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001, the following quality goods shall not be replaced and returned:
- custom-made goods according to specific instructions of a user, that are not prefabricated and have been made given the consumer’s personal choice or instructions, or goods, which are clearly adapted to personal needs of the user;
- perishable goods or goods with a short shelf life;
- packaged goods which have been unpacked after delivery and are unsuitable for return for health or hygiene reasons;
- packaged video, audio recordings or software that was unpacked after delivery;
- newspapers, periodicals or magazines.