If you see that you will not be home at your selected order delivery time, another person staying at your specified delivery address at that time can accept your order. If you do not have such option, please call our free of charge customer service line +370 800 29 000 and/or send an e-mail to info.lt@rimibaltic.com. If the courier and our customer service centre were unable to contact you and deliver your order at the time of your choice, the order will be delivered to the nearest pick-up point. Information about that will be e-mailed to you. You will be able to pick-up your order at the specified pick-up point till 10 p.m. on that same day. If we cannot contact you and deliver your order to you, and you cannot pick-up your order from the pick-up point within the specified period of time, your order will be cancelled, and the amount paid will be refunded to the account by the method used when placing the order within 5 business days. In such a case, shipping and packaging fees may be deducted from the refunded order amount.
What should I do if I am not at home at the selected order delivery time?
